This Privacy Policy describes how L&S Service Solutions LLC, doing business as Stratus Clean ("we," "us," or "our"), collects, uses, and protects your personal information when you visit www.stratusclean.com, use our commercial cleaning services, or enroll in our text messaging program.
1. Information We Collect
We may collect the following information when you interact with us, request a quote, schedule service, or sign up for our SMS program:
- Name and business name
- Mobile phone number
- Email address
- Mailing and service addresses
- Information you provide in forms, calls, or messages, such as service requests and scheduling preferences
- Basic website usage data collected through cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use your information to:
- Provide, schedule, and manage commercial cleaning services
- Send text messages you have opted in to receive, including appointment scheduling and confirmations, service updates, quote follow-ups, and occasional promotional offers
- Respond to inquiries and provide customer support
- Process billing and maintain business records
- Improve our website and services
- Comply with legal obligations
3. Text Messaging Opt-In Data
Text messaging originator opt-in data and consent will not be shared with any third parties. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us using the information in Section 10.
4. How We Share Information
We do not sell your personal data. We may share personal information only as follows:
- Service providers and subcontractors who perform support services on our behalf (such as customer service, scheduling, or billing), and only as needed to perform those services
- Legal requirements, when disclosure is required by law, regulation, or valid legal process
- Business transfers, in connection with a merger, acquisition, or sale of business assets, subject to this policy's protections
For clarity: the sharing described above never includes text messaging originator opt-in data or consent, which is excluded from all third-party sharing as stated in Section 3.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember preferences, analyze site traffic, and improve your experience. You can control or disable cookies through your browser settings; some site features may not function properly without them.
6. Data Retention
We retain personal information only as long as needed to provide services, fulfill the purposes described in this policy, and meet legal, accounting, and reporting requirements. SMS consent records are retained as required to document compliance.
7. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. You may opt out of marketing communications at any time: reply STOP to end text messages, or contact us directly for other channels. We will respond to verified requests as required by applicable law.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.
9. Children's Privacy
Our services and website are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
L&S Service Solutions LLC (dba Stratus Clean)
442 Hayward Avenue North, Oakdale, MN 55128
Phone: 651.276.3253
Email: [email protected]
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date above. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.